Contact

About Us

We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone.

Dandelions

Vision and Values

Our vision and values define who we are; helping us achieve our purpose-led objectives that put customers, community, and the environment at the heart of what we do.

Vision and Values

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Accreditations

We strive for excellence in every facet of our business, reflected by the range of best-practice certifications that underline our commitments to quality, safety, and sustainability.

Accreditations

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An independent energy infrastructure and solutions provider, we work uniquely with stakeholders across the full spectrum of energy generation, supply, and consumption.

Introduction

Dandelions

Our vision and values define who we are, helping us realise purpose-led objectives that put customers, community, and the environment at the heart of what we do.

Vision and Values

Tim Mortlock

Meet the senior management and leadership team that drives SMS forward – nurturing around them the talent, knowledge and skills that provide the fundamental platform for our services.

Leadership

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The enduring relationships we enjoy with our clients and partners are testament to our commitment to providing sustainable, innovative, and forward-thinking energy solutions.

Our Customers

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We strive for excellence in every facet of our business, reflected by the range of best-practice certifications that underline our commitments to quality, safety, and sustainability.

See our Accreditations

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Having served the UK utility industry, industrial & commercial, and public sectors for more than 25 years, our case studies highlight our leading role in the ongoing energy transition.

Case Studies

Solutions

We provide the complete energy solution. From energy infrastructure that enables more sustainable homes and businesses, to the integrated energy management and project delivery critical for carbon reduction.

electricity area

Energy Storage

We independently develop, own and operate grid-scale Battery Energy Storage Systems (BESS) that serve a greener, resilient, and more flexible National Grid.

Energy Storage

Charging points

EV Charging

Whether for workplaces or fleets, on-street and kerbside, retail or destination customers, we offer a tailored end-to-end EV charging service that puts your needs in the driver's seat.

EV Charging Overview

Solutions Overview

We are changing how businesses and consumers use energy for the better; helping achieve a greener, more sustainable energy system for everyone.

Overview

We design and deliver electric vehicle infrastructure to suit your commercial and environmental goals, whilst always prioritising the charging experience of your customers and end users.

EV Charging Overview

We partner with commercial property developers and landowners to design, deploy and manage EV charge point infrastructure, building a dependable and convenient rapid charging network.

Public (Developers & Landowners)

We provide fit-for-purpose EV charge point solutions that prioritise customer experience and generate additional revenue opportunities for retail, leisure and hospitality businesses.

Retail, Leisure and Hospitality

Our metering innovation combined with our EV fleet charging solutions enables fleet managers to take a whole new level of control, unlocking benefits for both business and drivers.

Fleet

We work with businesses to install, manage and operate charging solutions for employees and visitors, whilst integrating EV into your company’s sustainability strategy.

Workplace

electrical utility poles

Our design, engineering, and project management experts deliver the critical utility infrastructure that keeps our homes and businesses sustainably powered.

Infrastructure Overview

battery storage

We independently develop, own and operate grid-scale Battery Energy Storage Systems (BESS) that serve a greener, resilient, and more flexible National Grid.

Energy Storage

houses in front of a construction site

Our expert multi-utility team provides a fully-managed service to ensure the successful and timely installation of electricity, gas, and water infrastructure to your sites.

Multi-Utility

a utility pole

We are a specialist, end-to-end power management partner for the UK telecoms industry, from feasibility studies and wayleaves, through to grid connection and metering services.

Telecoms Networks

electrician fixing a meter

Through our integrated metering solutions, we manage over 4 million assets on behalf of energy suppliers and business customers, covering the industrial, commercial, and domestic markets.

Metering Overview

electrician fixing meter

As an accredited meter asset provider (MAP), operator (MOP), manager (MAM), we deliver the expert solutions that energy suppliers need to generate value and meet mandated rollout targets.

Energy Suppliers

electrician using screwdriver on wires

We partner directly with business energy users and third party intermediaries (TPIs), providing the expert metering services required to reduce consumption, costs, and carbon emissions.

Business

Family in kitchen

Are you a homeowner or tenant looking for more information on smart meters? Get the lowdown on how your smart meter can help cut energy bills and contribute to a greener world.

Household: Smart Meters

SMS electrician and meter

Our smart meter lab facility provides a bank of 200+ live meters for energy suppliers and other industry partners, providing assurance, device combination proving, and over-the-air (OTA) testing.

Test Centre

SMS worker and van

Our national dual fuel academy delivers accredited gas and electric training and assessment for professionals looking to gain qualifications or upskill in the domestic and commercial sectors.

Training Academy

green lights

Industry-leading data collection, settlement and software solutions for gas and electricity supplies help our customers improve insight and efficiencies and enable greater energy sustainability.

Data Overview

electricity meters

We cover every aspect of your half-hourly (HH) and non-half-hourly (NHH) electricity data needs, from meter operation (MOP) to data collection (DC) through to ongoing energy management.

Electric Data

gas pipes with sunset

Our gas solutions provide suppliers and business consumers with the data required to cut operational costs and carbon emissions.

Gas Data

monitoring a meter on a computer screen

Our intelligent energy management platform, SmartVision, gives you clear visibility of your entire energy portfolio, helping turn your data into energy saving insights.

Analytics

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A strategic partner for carbon reduction, we take energy projects from concept to completion and help organisations realise their sustainability goals.

Energy Services Overview

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We’re experts in providing strategic, data-driven energy advice that rationalises consumption and sets your organisation on the most suitable path to carbon reduction.

Consultancy

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We remove the obstacles of investing in carbon reduction technologies, providing the asset funding and engineering expertise to design, install and deliver your new energy systems.

Funding & Delivery

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Our range of energy bureau and optimisation solutions drive optimum value from your energy portfolio, helping you to lower costs, manage market risks, and enhance efficiency.

Bureau & Optimisation

Providing accredited, nationwide installation of household EV charge points for homeowners, tenants, and landlords.

Domestic EV Charging

houses with solar panels

The unique turnkey service that designs, installs, and operates solar PV generation and battery storage projects at scale for new and existing social housing stocks.

Solar + Storage

Family in kitchen

Are you a homeowner or tenant looking for more information on smart meters? Get the lowdown on how your smart meter can help cut energy bills and contribute to a greener world.

Smart Meters

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The cloud-based software that communicates with, monitors and controls a range of distributed energy resources (DERs) to create smart, flexible local energy systems.

FlexiGrid

Delivering an end-to-end smart data and aggregation solution that enables suppliers and energy technology businesses to participate in National Grid ESO's Demand Flexibility Service.

Demand Flexibility Service

Sustainability

We are committed to improving our impacts on the environment, our communities, and wider society around us through responsible operations and best-practice corporate governance.

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Sustainability

Our Sustainability Report provides detailed disclosure on the practical steps we are taking to progress Environmental, Social and Governance (ESG) responsibilities within our business.

Sustainability

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Net Zero

We’re committed to achieving carbon neutrality across our organisation by the end of this decade, steered by our Net Zero 2030 roadmap.

Net Zero

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Browse our annual Sustainability Report to find out more about our Environmental, Social and Governance (ESG) strategy.

Sustainability

green fields

Find out more about our efforts to reach net zero carbon emissions across our business by the year 2030.

Net Zero

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We work with ratings agencies and utilise ESG reporting standards and frameworks to communicate and benchmark our performance.

ESG Ratings

Investors

Welcome to our investor hub, where you can find our reporting, results, regulatory news, and all other shareholder resources and key corporate information in one place.

Burwell site, battery storage

Investment Case

SMS is perfectly positioned to maximise the opportunities available from Carbon Reduction (CaRe) assets whilst enhancing shareholder value.

Investment Case

Annual Report 2022

Annual Report

Download our Annual Report 2022 to read more about our business strategy, financial performance and corporate governance.

Read Annual Report

Burwell site, battery storage

A strong, growth platform reinforced by trends towards decarbonisation underpins the SMS investment proposition.

Investment Case

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Browse our latest RNS releases to the market, including financial updates and corporate announcements.

Regulatory News

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Find our final and half years results, annual reporting and other statements, presentations and webcasts.

Results, Reports & Presentations

Chart

View our current share price information and trading details via our live share price tool.

Share Price and Tools

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Visit our portal especially for shareholders, including notice of our Annual General Meeting, dividend history, and downloadable resources.

Shareholder Information

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We host Capital Markets Day events for our shareholders and analysts annually, providing an opportunity to visit our core sites and learn more about our our business strategy.

Capital Markets Day

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A directory for all our key corporate information, including details on shareholdings and board committees, in accordance with AIM Rule 26.

AIM Rule 26

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Find out when and where we will be hosting, participating or attending corporate events during the current calendar year.

Calendar

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When it comes to investment and the management of assets, we believe communication is a key element in making the right decision. Find our key investor contact information here.

Investor Contacts

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Discover the analysts who follow and monitor SMS plc and provide coverage of our financial performance.

Analyst coverage

Careers

Our people are the beating heart of our business. That’s why our philosophy is to always put our people first, defined by our well-established culture of high performance, reward and engagement.

Smiling female call centre operator

Our Culture

We provide our teams with work-life balance and flexibility, whilst fostering an open and honest workplace culture that celebrates diversity and promotes wellbeing.

Our Culture

SMS high vis jacket

Careers

Work for a sustainable organisation that prioritises the employee experience. View our current vacancies and apply for your next exciting career move today!

View Vacancies

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We strive for sustainability in everything we do, including the cultivation of a positive, diverse, and inclusive working environment which attracts, retains, and develops our people.

Our People

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Work for a sustainable organisation that prioritises the employee experience. View our current vacancies and apply for your next exciting career move today!

Vacancies

Get in touch

We'd love to hear from you

Enquire about our Energy Solutions using the contact form below, and we’ll get back to you as soon as possible. Alternatively, get in touch with one of our helpful team directly by using the details listed below the form.

Find your relevant contact below

Book a domestic smart meter installation

Find your relevant contact number to book a smart meter installation.

or

domesticmetering@sms-plc.com
(Leave your name, address & postcode, contact number, and the name of your energy supplier)

Domestic metering general enquiries

0141 249 3880
domesticmetering@sms-plc.com

Shell Energy general enquiries

shellcustomerservice@sms-plc.com

Book a commercial/business smart meter installation

I&Ccustomerservice@sms-plc.com
(Leave your name, address & postcode, contact number, and the name of your energy supplier)

Energy Storage

battery@sms-plc.com

EV Charging

02921 054 151
evcharging@sms-plc.com

Multi Utility

02920 739 580
utilityconnections@sms-plc.com

Telecoms Networks

utilityconnections@sms-plc.com

Electrical Contracting

02920 739 580
utilityconnections@sms-plc.com

Gas Connections

0141 249 3910
projectmanagement@sms-plc.com

Energy Suppliers

metering.services@sms-plc.com

Industrial & Commercial Gas Metering

0141 249 3930
icmetering@sms-plc.com

Domestic metering general enquiries

0141 249 3880
domesticmetering@sms-plc.com

Gas Emergencies Only

Gas Meter Exchange Programmes

01302 746 949 Please select option 2 followed by option 2
icplanning@sms-plc.com

MOP – General Enquiries

LPMcontracts@sms-plc.com
02921 054440

CVA MOP

cva@sms-plc.com

ADM (Automatic Meter Reading)

0141 239 3994
adm@sms-plc.com

MAM – General Enquiries

mam.queries@sms-plc.com

Smart Meter – Commercial & Business

I&Ccustomerservice@sms-plc.com

Test Centre & Training Academy

01204 803 300
smstrainingacademy@sms-plc.com

DCDA General Enquiries

02920 739523
DCDA@sms-plc.com

NHH Electricity Settlements

02920 739514
MOP@sms-plc.com

02920 739523
DCDA@sms-plc.com

HH Electricity Settlements

02920 739523
HHMOP@sms-plc.com

02920 739554
HHDC@sms-plc.com

SmartVision

SmartVision.Support@sms-plc.com

Industry Gas Data

metering@sms-plc.com

Suppliers

0141 249 3930
icmetering@sms-plc.com

Gas & Water Data Management

0141 249 3994
SMSDM@sms-plc.com

SmartVision

SmartVision.Support@sms-plc.com

Consultancy

02920 054 151
energy.enquiries@sms-plc.com

Funding & Delivery

02920 054 151
energy.enquiries@sms-plc.com

Bureau & Optimisation

energy.enquiries@sms-plc.com

Energy Markets

02920 054 151
energy.markets@sms-plc.com

Domestic EV Charging

operations@sms-plc.com

Solopower

Solopower@sms-plc.com

Flexigrid

flexigrid@sms-plc.com

Household: Smart Meters

domesticmetering@sms-plc.com

01204 803 300
smstrainingacademy@sms-plc.com

0141 249 3895
investors@sms-plc.com

Sustainability@sms-plc.com

Cardiff & Cambridge

02921 054 501
hrcardiff@sms-plc.com

Scotland & Ireland

0141 249 3961
hrglasgow@sms-plc.com

Doncaster, Bolton & Newmarket

01302 972 470
hrdoncaster@sms-plc.com

Careers

0141 249 6049
recruitment@sms-plc.com

Learning & Development

0141 249 3924
learninganddevelopment@sms-plc.com

accounts@sms-plc.com
accounts.cardiff@sms-plc.com

0141 249 3850
info@sms-plc.com

General Enquiries

marketing@sms-plc.com

Investor & Financial

SMS@instinctif.com